View Full Version : Call Recording

12-13-2005, 12:01 AM
I need to record call for legal reasons (confirm ordering information). Can anyone suggest a good call recording software? Also how much/little do I need to inform the caller about the recording?

12-13-2005, 01:04 AM
The first thing I would check is that this is lawful in your territory. Certainly, at the very least, in many places you will need to specify that the call is recorded in advance.

12-14-2005, 04:21 PM
I found a good little program, it's called TRX, if anyone is interested. I found that I need to notify and give an opt out to a client before I start recording. I'm nearly set!!