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    Opinions on surveying customers about a change in product
    We run a small pet crematorium and service mostly vet clinics (we only have about 20 clients). Currently we offer a certain product as a complementary gift with our services. Due to wholesale price increases on this gift we are being pressured to no longer offer this for free but rather charge for it. We have come up with an alternative offer that we feel is a better deal for our customers anyway (an even better product at our wholesale price) but it means no more free items. We are undecided on if it would be a good idea to survey our customers and explain the new offer and ask how it would be received in place of the free item, this way we can better gauge if this would be welcomed or not. Or would it be better to perform no customer survey and let the chips fall were they may. Were we have so few clients, loosing even one or two would be difficult. Any expert opinion would be great!


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    My suggestion is to always ask for customer feedback, it strengthens the relationship and drives the customer experience. In today's competitive world, the customer experience is what matters. People and businesses will pay more for a better experience; thus if you have something to offer that is superior and take the time to explain cost increases, most of your customers will understand.


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    Yeah definitely you need to get the customer feed back about your products and the services that you are give to ...


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    Few brief recommendations would be:

    Do not ask leading questions;
    Do not ask too much questions;
    Use different types of questions;
    Provide opportunity to skip the question;
    Make your questions and answering options precise and clear;
    Use conditional branching to avoid unnecessary questions;
    Avoid questions that contain double structure.


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    the customer feed back about your
    เทคนิคบาคาร่า


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