Thread: Call Recording

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    Call Recording
    I need to record call for legal reasons (confirm ordering information). Can anyone suggest a good call recording software? Also how much/little do I need to inform the caller about the recording?


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    The first thing I would check is that this is lawful in your territory. Certainly, at the very least, in many places you will need to specify that the call is recorded in advance.


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    Found It
    I found a good little program, it's called TRX, if anyone is interested. I found that I need to notify and give an opt out to a client before I start recording. I'm nearly set!!


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